FAQ

The 411 on home automation.
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NEED HELP CHOOSING A PLAN?

Find out which smart home system is right for you.

What is the difference between DIY and DFY?

Our DIY package means just what it sounds like. You'll need to be the expert that "does it yourself" when it comes to installing your home security/automation system. Don't feel up to the task? Not to worry! Our DFY (Done-For-You) option allows you to take advantage of the DIY wireless technology without having to install the system all on your own. The best part is that your Zen installation includes professional installation.

How does the Zen Smart Home System work?

Your Zen system is wireless and communicates with all the Zen devices through Z Wave technology. This means that your security as well as the automation components work together to give you complete control over your environment, from anywhere with an internet connection.

Do I have to set this up myself?

Only if you want to. The Zen Smart Home System includes professional installation. Simply select DFY installation at checkout. Our vetted, nationwide network of trained installers are licensed and ready to install your system and teach you how to use it. Our Zen team will work with you to schedule the perfect time for installation.

I have heard that these types of systems exist only for people with multi-million dollar mansions. Is the Zen Smart Home System affordable for an average homeowner?

Yes.  It is true that in the past, Smart Home and Home Automation controls ranged anywhere from $50,000 to as much as $150,000 and were only for the affluent. However, the Zen Smart Home System is changing the industry. We offer eight base packages that range from a few hundred bucks to $2,500 at the highest end, and we provide up to 90-days same as cash payment plans, and 12, 24 and 36 months zero percent equipment financing options. In most cases, a homeowner can get started for anywhere from $100 to no more than $250 as the initial down payment. We truly make the Smart Home affordable for everyone.

What is home automation?

Home automation makes living your life easier. You can adjust or schedule devices to turn on automatically. For example, you can turn on your lights remotely or on a timer controlled from your smartphone. You can turn them on or off on command, making it appear that you are home or turning them on in advance of your return so you don't arrive at a dark home. Other ways you can automate include turning on your heating or air conditioning at a certain time so that when you return from work, your residence is set to the perfect temperature. The opportunities are endless.

Is the system expandable?

Yes! You can add and expand to your existing system to get the maximum amount of control and customization. As you become an expert at using the technology, you may wish to add even more features to your kit.

What if I move, can I take the system with me?

Yes! One of the benefits of owning the Zen Smart Home System is that if you move, you can take it with you. Because of our wireless technology, you can take it with you as easily as you can your flat screen TV or stereo. If you are relocating or moving and would like Zen to schedule professional installation at your new location, simply contact our Concierge service at 1-844-639-9361.

Tips & advice

Get the most out of your Zen Smart Home System

Once you have selected the Zen Smart Home System that fits your needs, the next step is to think about the future. What other items would you like to add to the system? All our Zen systems are expandable to include additional door sensors, cameras and even appliances. Do you want to be able to control the outlets in your front room remotely? Do you need an additional entry sensor? One of the best features of the Zen Smart Home System is that it can grow with you, your family and your home. If you are relocating and would like Zen to schedule professional installation at your new location, just contact our Concierge service at 1-844-639-9361.